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90 Burnhamthorpe Road West, Suite 1400, Mississauga
1221 Brickell Ave, Suite 900, Miami, FL 33131

IT and Business Process Improvement

IT and Business Process Improvement Services


Knowsys offers IT and Business Process Improvement through our IT Management Consulting Services.

In order to effectively deliver value to our clients, Knowsys utilizes IP, best practices, and a host of data-driven diagnostic tools and assessments for these engagements. These tools drastically speed up the time-to-value for our clients – providing tangible and quantifiable results while shortening the length of the engagement by as much as 50%.

Our SME’s, architects, and analysts have deep domain knowledge, understanding the complexity between IT and the business.

Business process transformation is about rationalizing your business, measuring productivity, and leap-frogging your process maturity by leveraging technology.

Knowsys focuses on bringing innovation, collaboration, and leveraging technology solutions to deliver demonstrable IT and business process improvements.

Knowsys provides business process improvement services by leveraging Lean Six Sigma in areas such as Banking, Telecommunications, Supply Chain, Sales, and Customer Relationship Management, to name but a few.

IT and Business Process Improvement Areas of Focus:

  • Application Development Lifecycle Management
  • Availability and Capacity Management
  • Business and Client Relationship Management
  • Change Management
  • CISQ
  • Client Relationship Management
  • Configuration Management
  • Enterprise Architecture
  • Information and Security Risk Management
  • IT Asset and Software License Compliance (SAM) Management and Optimization
  • IT Governance and COBIT
  • IT Service Management (ITSM)
  • ITIL Service Operation Management;
    • Problem and Incident Management
    • Request Fulfillment
    • Event Management
    • Access Management
  • Outsourcing and Vendor Management
  • Product Management
  • Program and Portfolio Management
  • Quality Management
  • Service Catalog
  • Service Desk
  • Service Level Agreements
IT Service Management


ITSM involves imposing a formal structure on IT that allows it to be managed cohesively. Essentially, ITSM allows environments to be managed with a focus on output; that is, what users and stakeholders are actually getting out of IT. This model is managed on two fronts:

  • The measurement and continuous improvement of IT delivery from the end-user perspective.
  • Improved alignment between IT and the business. Success in this endeavor requires enterprises to get a solid handle on the diverse infrastructure upon which IT rests.

ITSM Frameworks

Knowsys provides ITIL process improvement services. Organizations commonly mix-and-match frameworks. While ITIL is a common framework, other complementary frameworks exist:

  • BiSL – A framework used for information management
  • COBIT – A framework for the governance and management of enterprise IT
  • ISO/IEC 20000 – A service management system standard from the International Organization for Standardization (ISO)
  • MOF – the Microsoft Operations Framework
  • TOGAF – an enterprise architecture methodology and framework
  • PMBOK – Project management best practices and methodologies (Project Management Body of Knowledge).

Benefits of Using Knowsys for Your Next Business or IT Process Improvement Initiative:


Knowsys has 26 years of experience working with global organizations, across several industries. We employ only senior level experts in this domain, ensuring that you are not paying for junior resources/on-the-job training.


Knowsys has extensive frameworks and methodologies that can be tailored out of the box for rapid results.

Have a project for us?

Are your IT processes siloed? Do they fail to deliver any demonstrable results? Are critical actions not occurring due to major gaps and/or a lack of integration?

You can contact us with any inquiries here. One of our consultants will get back to you within 1 business day.