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IT Process Improvement

IT Process Improvement


Knowsys specializes in accelerating maturity and improvements in IT and technology-focused organizations in the areas of:

  • IT Governance / COBIT
  • IT Service Management (ITSM)
  • Product Management
  • Program and Portfolio Management
  • Business and Client Relationship Management
  • Testing
  • DevOps
  • Information and Security Risk Management
  • Enterprise Architecture
  • CISQ
  • ITIL
  • ITAM
  • SAM
Below we describe some of the specialties we can deliver:


ITSM involves imposing a formal structure on IT that allows it to be managed cohesively. Essentially, ITSM allows environments to be managed with a focus on output; that is, what users and stakeholders are actually getting out of IT. This model is managed on two fronts:

  • The measurement and continuous improvement of IT delivery from the end-user perspective.
  • Improved alignment between IT and the business. Success in this endeavor requires enterprises to get a solid handle on the diverse infrastructure upon which IT rests.

ITSM Frameworks

Knowsys provides ITIL process improvement services. Organizations commonly mix-and-match frameworks. While ITIL is a common framework, other complementary frameworks exist:

  • BiSL – A framework used for information management
  • COBIT – A framework for the governance and management of enterprise IT
  • ISO/IEC 20000 – A service management system standard from the International Organization for Standardization (ISO)
  • MOF – the Microsoft Operations Framework
  • TOGAF – an enterprise architecture methodology and framework
  • PMBOK – Project management best practices and methodologies (Project Management Body of Knowledge).

IT Process Improvement areas we focus on:

  • Application Development Lifecycle
  • Asset Management
  • Availability & Capacity Management
  • Change Management
  • Client Relationship Management
  • Configuration Management
  • Enterprise Architecture
  • Incident & Problem Management
  • Operations Management
  • Outsourcing
  • Product Management
  • Program and Portfolio Management in a Box
  • Quality Management
  • Release Management
  • Service Catalog
  • Service Desk
  • Service Level Agreements
  • Service Management
  • Testing
  • Vendor Management

Benefits of Using Knowsys for your IT Process Improvement Initiative:


Knowsys has 24 years of experience working with global organizations, across several industries. We employ only senior level experts in this domain, ensuring that you are not paying for junior resources/on-the-job training.


Knowsys has extensive frameworks and methodologies that can be tailored out of the box for rapid results.

Have a project for us?

Are your IT processes siloed? Do they fail to deliver any demonstrable results? Are critical actions not occurring due to major gaps and/or a lack of integration?

You can contact us with any inquiries here. One of our consultants will get back to you within 1 business day.