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Digital Transformation

Digital Transformation


We help organizations integrate different delivery channels in order to create a streamlined and consistent customer experience. We help our clients move away from monolithic systems, technology, and bureaucratic procedures that frustrate their customers.

Our focus is to optimize governance, process, organization/people, and technology to create consistent and high-quality customer service. We do this by utilizing a host of diagnostic and benchmarking tools, implementing strategies derived from our intellectual property, and by leveraging the knowledge and experiences of our subject matter experts and thought leaders:

  • Digitization of paper records and unstructured data
  • Artificial Intelligence & Machine Learning
  • Driving Business Process Innovation
  • Digital Supply Chain and Operations
  • Infrastructure Optimization (cloud services)
  • Digital Innovation and Product Development (Mobile enablement)
  • Digital Marketing (Social Media), Sales, and Services (e-commerce)
  • IoT (Internet of Things)
  • Call Centre/IVR
  • Point of Sale

Design and Implementation

  • Assess the maturity of the IT organization using diagnostic and benchmarking tools.
  • Design an effective Digital Transformation Strategy by drawing on the knowledge and experiences of our SMEs.
  • Create a strategic IT enabled roadmap that uses social, mobile, and analytics to improve marketing, sales and customer service.
  • Engage your stakeholders to include them in the conversation.
  • Drive organization-wide collaboration between IT and the business.
  • Identify gaps and take action to prioritize and eliminate them.
  • Recommendations on technology to support the business objectives.
  • Review and prioritize IT initiatives.
  • Create a communication plan.

Benefits of Using Knowsys for Your Digital Transformation Initiative:

Experience and Expertise

Knowsys leverages best practices from a variety of industries and thought leaders to help your organization innovate your digital footprint.

Have a project for us?

Are your customers frustrated by disjointed service across many delivery channels? Are you spending too much money on legacy systems?

You can contact us with any inquiries here. One of our consultants will get back to you within 1 business day.